Accessing your customer portal

Last updated: August 27, 2026

Your customer portal is at portal.romandamedia.com. It is where your tickets and account documents live.

Signing in

The portal uses a membership login tied to your email address, not a password we issue you. You will receive an invitation to the email address we have on file. Follow it once to set your access, and after that you sign in with that same address.

If you have several people who need access, tell us who and we will add them. Access is granted per person rather than shared, so that leavers can be removed cleanly.

If you cannot sign in

Check the email address. Access is tied to a specific address. A personal address will not work if we registered your work one.

Check for the invitation email. It may be in spam. It comes from a notify.romandamedia.com address.

Request a new sign-in link. The sign-in page can send a fresh one.

If none of that works, email support@romandamedia.com and we will check whether your address is registered. Do not create a second account with a different address; that splits your history across two records and makes it harder to help you.

A note on security

We will never ask you for your password, and we cannot see it. If anyone asks you for portal credentials, including someone claiming to be from RomandaMedia, do not give them out, and tell us at support@romandamedia.com.