Billing and invoices

Last updated: August 27, 2026

How invoicing works

Invoices come from HubSpot, which is our system of record for billing. You will receive them at the billing contact address on your account.

Retainers and ongoing work are invoiced monthly.

Project work is invoiced against the schedule in your scope of work.

Paid media is invoiced on the third of the month rather than the first. Ad spend does not finalise until two or three days after the month closes, and invoicing before it settles would mean sending you a number we would then have to correct.

Paying

Payment methods vary by client and are agreed at kickoff, because what is convenient differs a lot between businesses. Your invoice will show the method set up for your account.

Changing your billing contact

Email accounting@romandamedia.com and we will update it. It is worth keeping current: an invoice sent to someone who left is the most common cause of a payment going astray.

If something looks wrong

Ask before paying. An invoice query is not an awkward conversation, and we would much rather correct an error than have you pay something you disagree with and resent it.