How we communicate and where things live
Last updated: August 27, 2026
Where your work lives
Your HubSpot portal. Your CRM, your reporting, and most of what we build lives in your own portal under your own account. You own it. If our engagement ended tomorrow, everything we built stays with you and keeps working.
That is a deliberate choice. Some agencies build inside their own tooling and hand you a login. We do not, because it makes leaving expensive, and an arrangement you cannot leave is not a partnership.
This knowledge base. How-to documentation and answers to common questions.
Which channel for what
| What | Where |
|---|---|
| Day-to-day questions about live work | Your direct contact |
| General support | support@romandamedia.com |
| Anything needing a wider conversation | The contact form at romandamedia.com/contact |
| Something is broken or wrong | See "Reporting an issue" in Troubleshooting |
What we will not do
We will not surprise you with scope. If work drifts beyond what was agreed, you hear about it before it happens, not on an invoice.
We will not hide bad news. If something we built is not working, or an assumption turned out wrong, you will hear it from us first. That is worth more than a clean status report.